Cookie Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to manage the cookie settings.

Please read this Cookie Policy carefully.

  1. Scope of this policy
    1. Milestones Private Limited (we or us or our) use cookies when you visit our website, https://milestonessupportservices.org/, (the Website) to help customise the Website and improve your experience using the Website.
    2. This Cookie Policy should be read alongside, and in addition to, our Privacy Policy, which can be found at: https://milestonessupportservices.org/privacy-policy/.
    3. This policy applies between you, the user of this Website, and us, Milestones Private Limited, the owner and provider of this Website.
    4. When you visit the Website, and before your Website places cookies on your computer, you will be presented with a message bar requesting your consent to set those cookies. By giving your consent to the placing of cookies, you are enabling us to provide a better experience and service. You may, if you wish, deny consent to the placing of these cookies; however, certain features of the Website may not function fully or as intended.
  2. What are cookies?
    1. Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser.
    2. These cookies help us make the website function properly, make it more secure, provide a better user experience, understand how the website performs, and analyse what works and where it needs improvement.
    3. Cookies do not usually contain any information that personally identifies you, the Website user. However, personal information that we store about you may be linked to the information obtained from and stored in cookies. For more information on how such personal information is handled and stored, refer to our Privacy Policy which is available online at: https://milestonessupportservices.org/privacy-policy/.
  3. Types of Cookies
    1. This Website uses the following types of cookies:
      1. Strictly Necessary Cookies
        These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
      2. Functionality cookies
        These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region). By using the Website, you agree to our placement of functionality cookies.
      3. Analytical/performance cookies (optional)
        They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
      4. Advertising cookies (optional)
        These are used for marketing purposes and may be read by other websites for remarketing and targeting to show adverts more relevant to your browsing preferences and history.
    2. You can find a list of the cookies that we use in the Cookie Schedule below.
    3. We have carefully chosen these cookies and have taken steps to ensure that your privacy is protected and respected at all times.
  4. How to control your Cookies
    1. We give you control over which cookies we use. You can adjust your cookie preferences at any time at: Cookie Settings.
    2. You can also choose to enable or disable cookies in your internet browser. By default, most internet browsers accept cookies but this can be changed. For further details, please see the help menu in your internet browser.
    3. You can switch off cookies at any time, however, you may lose information that enables you to access the Website more quickly and efficiently.
    4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
    5. For more general information on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.
  5. Changes to this policy
    1. Milestones Private Limited reserves the right to change this Cookie Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the Cookie Policy on your first use of the Website following the alterations.
  6. Contact details
    1. The Website is owned by Milestones Private Limited trading as Milestones Support Services, whose registered address is 101 Lockhurst Lane, Coventry, England, CV6 5SF.
    2. You may contact us by email at admin@milestonessupportservices.org.
  7. Cookie Schedule
    1. Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.
    2. Cookies that we use on the Website:

Google Analytics

Statistics

Usage

We use Google Analytics for website statistics. Read more about Google Analytics

Sharing data

For more information, please read the Google Analytics Privacy Statement.

Statistics

Name
_ga
Expiration
2 years
Function
Store and count pageviews
Name
_ga_*
Expiration
1 year
Function
Store and count pageviews

Adobe Fonts

Marketing

Usage

We use Adobe Fonts for display of webfonts. Read more about Adobe Fonts

Sharing data

For more information, please read the Adobe Fonts Privacy Statement.

Marketing

Name
Adobe Fonts API
Expiration
expires immediately
Function
Read user IP address

Google reCAPTCHA

Marketing

Usage

We use Google reCAPTCHA for spam prevention. Read more about Google reCAPTCHA

Sharing data

For more information, please read the Google reCAPTCHA Privacy Statement.

Marketing

Name
rc::c
Expiration
session
Function
Read and filter requests from bots
Name
rc::b
Expiration
session
Function
Read and filter requests from bots
Name
rc::a
Expiration
persistent
Function
Read and filter requests from bots

Complianz

Functional

Usage

We use Complianz for cookie consent management. Read more about Complianz

Sharing data

This data is not shared with third parties. For more information, please read the Complianz Privacy Statement.

Functional

Name
cmplz_functional
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_statistics
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_preferences
Expiration
365 days
Function
Store cookie consent preferences
Name
cmplz_marketing
Expiration
365 days
Function
Store cookie consent preferences

Miscellaneous

Purpose pending investigation

Usage

Sharing data

Sharing of data is pending investigation

Purpose pending investigation

Name
elementor
Expiration
Function
Name
wpEmojiSettingsSupports
Expiration
Function
Name
wp-settings-1
Expiration
Function
Name
wp-settings-time-1
Expiration
Function
Name
wordpress_logged_in_0419d2bd5a82ae14f8348d20f5b5e8a2
Expiration
Function
Name
wfwaf-authcookie-560151c7ab6f4c7696dae192720d07d0
Expiration
Function
Name
calendly-internal-store
Expiration
Function
Name
HUBLYTICS_EVENTS_53
Expiration
Function
Name
calendly-store
Expiration
Function
Name
e_globals
Expiration
Function
Name
e_kit-elements-defaults
Expiration
Function
Name
cmplz_consented_services
Expiration
365 days
Function
Name
cmplz_policy_id
Expiration
365 days
Function
Name
cmplz_banner-status
Expiration
365 days
Function
Name
wp-settings-time-21
Expiration
Function
Name
mp_150605b3b9f979922f2ac5a52e2dcfe9_mixpanel
Expiration
Function
Name
mp_gen_new_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
mp_tab_id_mixpanel_150605b3b9f979922f2ac5a52e2dcfe9
Expiration
Function
Name
e98246fc_wp_ai_studio_invalidation
Expiration
Function

This Cookie Policy was last updated: 18th September 2024

Khanyi Swartbooi

Support Worker & Administrative Assistant

Khanyi joined Milestones as a full-time Support Worker, driven by her passion for people with learning disabilities and commitment to excellence. She works additional hours in the office, assisting with administration tasks/activities, and her background includes over a decade of experience as an Account Manager. Khanyi has expertly managed relationships with a diverse group of clients, from CEOs to security organisations, and has demonstrated a unique ability to connect with individuals at all levels. She has managed to transfer such skills into her Support Worker role excellently.

Khanyi is currently finalising her online studies in BSc Marketing and Social Science. This blend of academic knowledge, experience, and skills enables her to provide exceptional support in both of her roles. Being a student has taught her resilience and the power to push through anything, further enhancing her dedication to giving her all in every endeavour.

Barbara Madyavanhu

Service Manager

Barbara boasts nearly a decade of invaluable experience working with a wide range of clientele, including children and adults with learning disabilities, autism, mental health issues, and dementia, in various settings within the Health and Social Care sector.

Barbara joined Milestones in 2021 while on placement at Coventry University, studying for her MSc in International Healthcare Management. She has since successfully attained her degree qualification and now works as the Service Manager.

As part of Barbara’s role, she oversees staffing management, HR support, service coordination, rostering/detailing and assist with payroll.

While pragmatic in her approach, she is empathic and demonstrates an astounding passion for working with children and young adults.

During her personal time, Barbara loves travelling. She has travelled to various parts of the world, meeting new people and appreciating the diversity that exists within people. As part of her hobbies, she also enjoys baking, going on long drives, listening to music, and reading.

Mavis Gatsi

Registered Manager

Mavis has over 20 years of extensive experience working with children, young people, and adults who have learning disabilities and/or autism, including some who experience emotional and behavioural needs. She started her career in Social Care as a Support Worker and worked her way up to being a Team Manager.

During her years working for various organisations, Mavis noted the positive impact she had on the people she supported and identified some gaps in service provision, especially shortages of services that support children and young people living at home with their families.

Her passion for working with this population group motivated and inspired her to establish Milestones Support Services. Mavis professionally developed herself and acquired a qualification in counselling, and her knowledge and skills are essential when supporting the people we support and staff.

Mavis’ steely determination, dedication, resilience, and excellent networking skills are the driving force for the organisation. She is sociable and a people person, which makes it easy for her to engage with anyone from different backgrounds.

Mavis’ responsibilities include care management, recruitment, payroll, and CFO.

Doug Mutenha

Nominated Individual

Doug has a wealth of knowledge, hands-on experience, and skills from over twenty years of working in different public service settings, [Community, Hospitals and Secure Environments], supporting Children, Young People, and Adults living with various complex Health and Social Care needs, such as learning disabilities and/or autism, mental health, and some who experience challenging behaviours.

Doug’s inspiration for establishing Milestones Support Services stems from his five years (beginning in 2006) of experience as a Support Worker and Team Manager, providing direct support to individuals who have profound and multiple learning disabilities (PMLD).

Doug found his Support Worker role to be a deeply rewarding field, and he found meaning in every workday. During that time, he developed a strong passion to embark on an academic journey, acquiring multiple professional qualifications in nursing, social work, public health, and program management. However, he felt a powerful desire to bring together all the qualifications and experiences to use in one setting. At this point, he partnered with Mavis, who shared the same vision and professional values, to establish Milestones Support Services.

Doug’s responsibilities include Governance Lead, overseeing compliance, organisational systems and processes, and formulating and delivering in-house training.