Milestones
Support Services:
what we do

A range of support options to help people thrive.

We offer a range of services tailored to the unique needs of each person we support, focusing on well-being, community involvement, skill development, and independence.

Promoting independence at home and in the community

Everyone deserves to live a fulfilling and independent life. Our experienced support workers provide personalised assistance with daily living activities, empowering individuals to thrive in their own homes and communities.

1

Health & well-being

Assistance with personal care, meal planning and preparation, and medication management to help people live a healthy and balanced life.

2

Attending appointments

Support to organise and attend appointments, facilitating calm interactions and clear communication for positive outcomes.

3

Social skills development

Group activities and outings help children & adults build confidence and communication skills in a supportive environment.

4

Life skills training

Developing practical skills like cooking, managing money, and performing household chores empowers people to live more independently.

5

Creative expression

Art, music, and drama therapy provide outlets for self-expression and emotional well-being.

6

Vocational training

Finding work experience and skill development opportunities to prepare individuals for meaningful employment.

7

Educational & employment

Working with schools and colleges to ensure that the people we support receive the necessary accommodations and support to thrive academically.

8

Community integration

We facilitate participation in community activities and events, fostering a sense of belonging and connection with others.

9

Housing support

Assistance with finding and securing local housing which meets an individual’s specific needs.

10

Respite care

Supporting short-term breaks for people and their families, providing a chance to rest and recharge.

11

Day trips and activities

We organise fun and engaging outings to local attractions and events.

Transition Support

We understand that transitioning to adulthood can be a daunting time. We offer comprehensive support to young people as they navigate this important life stage, helping them develop the skills and confidence to live independently and pursue their dreams.

A girl with a support worker learning to cook in a home kitchen

Independent living skills training

Teaching young people essential life skills like shopping, cooking, budgeting, and self-care.

A young person shoots hoops at a basketball court

Education and employment support

We help young people identify their interests and strengths, explore career options, and secure meaningful employment.

A young man spreads his arms wide in front of a scenic area

Developing autonomy

Encouraging young people to have more of a say in their support plans, confidence in making choices, and developing a stronger sense of self.

Milestones is committed to providing a holistic approach to care that addresses each person’s unique needs, passions, and life goals. We want everyone to have the support they need to live fulfilling lives and become treasured members of their communities.

Creating tailored care packages

We hope you’ll contact us to talk about creating the ideal package of services for you.

Let's talk!

Khanyi Swartbooi

Support Worker & Administrative Assistant

Khanyi joined Milestones as a full-time Support Worker, driven by her passion for people with learning disabilities and commitment to excellence. She works additional hours in the office, assisting with administration tasks/activities, and her background includes over a decade of experience as an Account Manager. Khanyi has expertly managed relationships with a diverse group of clients, from CEOs to security organisations, and has demonstrated a unique ability to connect with individuals at all levels. She has managed to transfer such skills into her Support Worker role excellently.

Khanyi is currently finalising her online studies in BSc Marketing and Social Science. This blend of academic knowledge, experience, and skills enables her to provide exceptional support in both of her roles. Being a student has taught her resilience and the power to push through anything, further enhancing her dedication to giving her all in every endeavour.

Barbara Madyavanhu

Service Manager

Barbara boasts nearly a decade of invaluable experience working with a wide range of clientele, including children and adults with learning disabilities, autism, mental health issues, and dementia, in various settings within the Health and Social Care sector.

Barbara joined Milestones in 2021 while on placement at Coventry University, studying for her MSc in International Healthcare Management. She has since successfully attained her degree qualification and now works as the Service Manager.

As part of Barbara’s role, she oversees staffing management, HR support, service coordination, rostering/detailing and assist with payroll.

While pragmatic in her approach, she is empathic and demonstrates an astounding passion for working with children and young adults.

During her personal time, Barbara loves travelling. She has travelled to various parts of the world, meeting new people and appreciating the diversity that exists within people. As part of her hobbies, she also enjoys baking, going on long drives, listening to music, and reading.

Mavis Gatsi

Registered Manager

Mavis has over 20 years of extensive experience working with children, young people, and adults who have learning disabilities and/or autism, including some who experience emotional and behavioural needs. She started her career in Social Care as a Support Worker and worked her way up to being a Team Manager.

During her years working for various organisations, Mavis noted the positive impact she had on the people she supported and identified some gaps in service provision, especially shortages of services that support children and young people living at home with their families.

Her passion for working with this population group motivated and inspired her to establish Milestones Support Services. Mavis professionally developed herself and acquired a qualification in counselling, and her knowledge and skills are essential when supporting the people we support and staff.

Mavis’ steely determination, dedication, resilience, and excellent networking skills are the driving force for the organisation. She is sociable and a people person, which makes it easy for her to engage with anyone from different backgrounds.

Mavis’ responsibilities include care management, recruitment, payroll, and CFO.

Doug Mutenha

Nominated Individual

Doug has a wealth of knowledge, hands-on experience, and skills from over twenty years of working in different public service settings, [Community, Hospitals and Secure Environments], supporting Children, Young People, and Adults living with various complex Health and Social Care needs, such as learning disabilities and/or autism, mental health, and some who experience challenging behaviours.

Doug’s inspiration for establishing Milestones Support Services stems from his five years (beginning in 2006) of experience as a Support Worker and Team Manager, providing direct support to individuals who have profound and multiple learning disabilities (PMLD).

Doug found his Support Worker role to be a deeply rewarding field, and he found meaning in every workday. During that time, he developed a strong passion to embark on an academic journey, acquiring multiple professional qualifications in nursing, social work, public health, and program management. However, he felt a powerful desire to bring together all the qualifications and experiences to use in one setting. At this point, he partnered with Mavis, who shared the same vision and professional values, to establish Milestones Support Services.

Doug’s responsibilities include Governance Lead, overseeing compliance, organisational systems and processes, and formulating and delivering in-house training.